Abstract

The use of information systems in organizations has increased over time, causing that most of the data related to the execution of business processes is recorded in corporate databases. Despite the rise in the generation of information, there is a need to further analyze what happens to the business processes in the organizations. There is a research field called process mining by which it is possible to extract knowledge from the data stored in event logs of the information systems. We propose a series of steps that can serve as a useful guide for those responsible for managing business processes in any organization. Recommended steps were developed through a case study applied in a process of booking tour packages using a synthetic event log.

Key words: Business process management; process mining; improvement opportunities; process discovery; organizational analysis