Abstract

This study defines the construct for the Quality of Higher Education within the context of the National Agricultural University (Universidad Nacional Agraria (UNA)) in Nicaragua, using a comparative analysis of internal and external consistency dimensions, which, in turn is based on a preliminary approach from a literature review by Latin American and Caribbean authors. The methodology included a systemic approach and personal construct theory based on a qualitative approach. The construct was conceptualized and strengthened through empirical research involving eight experts. The five national and three international experts were interviewed in person with the exception of two who were interviewed via email. Data analysis was based on semi-structured interviews, use of the Constant Comparative Method and the MAXQDA software program. Field research enabled a systemic analysis and holistic approach which identified the following emerging features: the social construction of quality, the cross-cutting nature involving the concept of quality at an institutional level, its dynamic and relative nature, and, finally, fulfillment of expectations regarding impact, relevance and contribution to social transformation. The definition of this construct serves as a reference framework for the Quality Management and Assurance System which provides continuous improvement and strengthening of the UNA quality culture which, given its complex and dynamic nature, requires continuous assessment.

Keywords Quality; Internal Consistency; External Consistency; Higher Education; Systemic Approach