<b>Rationale and objective: </b>This study evaluates the level of compliance with quality of care standards for patients with diabetes who attend the Alajuelita Health Center and the determinant factors for non-compliance, to propose suggestions aimed at improving it. &nbsp; <b>Materials and methods:</b> This is an analytical observational cross-sectional study based on the data in the medical records of the diabetic patients. Consecutive sampling was used to analyzethemedical records of 500 diabetic patients of the Alajuelita Health Center, in order to establish the level of compliance with quality standards of care for diabetic patients, between January and July 2007. The data collection was performed by a precoded sheet, whose design was based on the one used for the control of diabetic patients under the national management commitments. Forty health workers from the Area, directly related to the fulfillment of the rules of Management Commitment, were interviewed. &nbsp; <b>Results:</b> The study identified that blood sugar level was not indicated to a total of 14 patients (2.8%). From the total of patients studied, 197(39.4%) had a blood glucose level between 101150mg/dl; only 50 patients (10%) had a blood glucose level &lt;100. In addition, 14 patients (2.8%) had a fasting level between 201-300 mg / dl. 63 of these 500 patients had a fasting glucose level &gt;300, which represents a 12.6% of inadequately controlled patients. Only 25% of the patients had the HbA1c at or below 7%. A 26.3% of diabetic patients maintained this indicator between 7 and 9.9% and 7.8% above 10%. In regard to the physical plant, 32.5% of staff thinks that the physical plant of ASA is good, 22.55 think it is very good and 20% believes it is regular. &nbsp; <b>Conclusion:</b> Only 25% of diabetic patients assessed as adequate the attention received at the Alajuelita Health Area, according to the parameters of the management commitment

Management commitment; Diabetes Mellitus; quality standards; quality of care; HbA1c; fasting glucose level